Service Expert

DMG MORI is een wereldwijd toonaangevende fabrikant van gereedschapsmachines en stuurt aan op holistische procesintegratie op basis van technologie-integratie, automatisering en digitalisering voor meer duurzaamheid.

In de "Global One Company" werken meer dan 12.000 medewerkers samen om een totaaloplosser te zijn voor onze klanten. DMG MORI is vertegenwoordigd in 43 landen wereldwijd - met 16 productielocaties en 113 verkoop- en servicelocaties. Onze wereldwijde aanpak en de diversiteit aan mensen, ideeën, culturen en achtergronden onderscheiden ons en zijn van grote waarde voor ons.

Service Expert 

Main tasks

• Keeping close attention to and answering service calls and emails from customers via phone, email and myDMG MORI customer portal within a timely manner
• Handling worklist
• Prioritizing machine down cases and customers with special service agreements
• Troubleshooting over the phone / E-Mail
• Technical clarifications for parts upon customer or by internal request
• Quoting and order management of spare parts
• Making technical requests
• Supervising deliveries of parts to customer
• Interacting with spare parts sales to schedule fields service intervention at the delivery of parts to customer
• Coordinating technicians from Global Service or official service partner when necessary
• Escalate service cases and spare part orders as appropriate
• Work on special projects and other responsibilities as assigned
• PPR management for both service and spare parts

Your profile

• Technical experience
• Strong coordination/project management skills
• Service minded
• Demonstrated skill at managing multiple tasks and competing priorities efficiently within a high stress environment in which timeliness, consistency and accuracy are essential
• Results-oriented, self-directed and the ability to work in a collaborative, solution-oriented manner
• Relevant industry experience will be considered an asset
• Technical experience from field service work an asset

Our offer

• Competitive remuneration package and stable career prospects
• Technical trainings within an established multinational working environment
• Mobile communication and IT equipment

Grijp de kans om online te solliciteren!

DMG MORI
Fabian Fernekess
Al het nieuws op: www.dmgmori-career.com