Service Expert

Location: 

Veenendaal, NL, 3903 LA

Date:  Jul 9, 2024

DMG MORI is a leading global manufacturer of machine tools and is driving holistic process integration based on technology integration, automation and digitization for greater sustainability.

 

In the "Global One Company", more than 12,000 employees work together to be a total solution provider for our customers. DMG MORI is represented in 43 countries worldwide - with 16 production sites and 113 sales and service locations. Our global approach and the diversity of people, ideas, cultures and backgrounds are what set us apart and are of great value to us.

 

 

Service Expert 

 

 

Main tasks

  • Keeping close attention to and answering service calls and emails from customers via phone, email and myDMG MORI customer portal within a timely manner
  • Handling worklist
  • Prioritizing machine down cases and customers with special service agreements
  • Troubleshooting over the phone / E-Mail
  • Technical clarifications for parts upon customer or by internal request
  • Quoting and order management of spare parts
  • Making technical requests
  • Supervising deliveries of parts to customer
  • Interacting with spare parts sales to schedule fields service intervention at the delivery of parts to customer
  • Coordinating technicians from Global Service or official service partner when necessary
  • Escalate service cases and spare part orders as appropriate
  • Work on special projects and other responsibilities as assigned
  • PPR management for both service and spare parts

 

Your profile

  • Technical experience
  • Strong coordination/project management skills
  • Service minded
  • Demonstrated skill at managing multiple tasks and competing priorities efficiently within a high stress environment in which timeliness, consistency and accuracy are essential
  • Results-oriented, self-directed and the ability to work in a collaborative, solution-oriented manner
  • Relevant industry experience will be considered an asset
  • Technical experience from field service work an asset

 

Our offer

  • Competitive remuneration package and stable career prospects
  • Technical trainings within an established multinational working environment
  • Mobile communication and IT equipment

 

Job Video

DMG MORI Global One

 

 

Take the opportunity to apply online!


DMG MORI 
Mr. Fabian Fernekess

All news at: www.dmgmori-career.com