Service Coordinator

DMG MORI is een wereldwijd toonaangevende fabrikant van gereedschapsmachines en stuurt aan op holistische procesintegratie op basis van technologie-integratie, automatisering en digitalisering voor meer duurzaamheid.

In de "Global One Company" werken meer dan 12.000 medewerkers samen om een totaaloplosser te zijn voor onze klanten. DMG MORI is vertegenwoordigd in 43 landen wereldwijd - met 16 productielocaties en 113 verkoop- en servicelocaties. Onze wereldwijde aanpak en de diversiteit aan mensen, ideeën, culturen en achtergronden onderscheiden ons en zijn van grote waarde voor ons.

Service Coordinator 

Main tasks

• Collaborating with the local service teams to plan and coordinate service schedules for the region including service calls, maintenance, breakdowns, repairs, commissioning, installations, demonstrations and training sessions
• Coordination with all regions for effective and cost-efficient scheduling
• Responsible for the daily scheduling and planning of all field service technical activities
• Administration and maintenance of all relevant service documents as per company guidelines and processes
• Surveillance of spare parts business (follow up, deliveries, pricing)
• Creation of Service Tickets within the system to address customer requests
• Monitoring and tracking of Service Tickets
• Checking weekly the service team’s Time Sheets and Job Reports
• Preparation of service reports by collecting, analyzing and summarizing repair information with the aim of optimizing productivity and managing overtime
• Tracking of maintenance contracts
• Ensuring open communication channels the role acts as the customer interface between the client and the service technicians
• Coordinating meetings with the appropriate Service team members and Sales Engineers prior to installation to ensure customer’s installation expectations are met
• Follow up with customers prior to installations to ensure pre-installation requirements are met
• Generation of Service Contract proposals and other service work
• Occasional visits the clients’ premises are required for training or projects
• Execute service activities in cases of complex interventions or when extra resources are required due to a lack of manpower capacity
• Escalates complex cases as per company procedures to Escalation Manager
• Responsible for the optimal functioning of the showroom (demo package, customer demonstrations)

Your profile

•  Minimum of 3-5 years of proven experience in mechanical and electrical installation, troubleshooting, repair, and maintenance, of CNC machine tools and automations
• Excellent organizational and problem solving skills; understands the efficiencies of routine yet prepares for the unexpected
• Demonstrated skill at managing multiple tasks and competing priorities efficiently within a high stress environment in which timeliness, consistency and accuracy are essential
• Customer service focus with a demonstrated ability to build and maintain effective client relationships
• Excellent communication and presentation skills; must be able to articulate technology to both business and technical users
• Results-oriented, self-directed and the ability to work in a consultative, solution-oriented sales environment

Our offer

• Competitive remuneration package and stable career prospects
• Technical trainings within an established multinational working environment
• Mobile communication and IT equipment

Grijp de kans om online te solliciteren!

DMG MORI
Fabian Fernekess
Al het nieuws op: www.dmgmori-career.com