1st and 2nd Level Support IT - Service (m/f/d) Full Time or Part Time


Bielefeld, DE, 33689

Date:  Nov 19, 2023

DMG MORI is a worldwide leading manufacturer of high-precision machine tools and sustainable technologies that are at the beginning of global value chains. Integrated automation and end-to-end digitization solutions extend our core business with turning and milling machines, Advanced Technologies and Additive Manufacturing. Our technology excellence is bundled within the main sectors of Aerospace, Automotive, Die & Mold as well as Medical and Semiconductor.


In the “Global One Company”, around 12,000 employees are in direct contact with over 100,000 customers from 55 industries. DMG MORI is present in 87 countries worldwide – with 16 production plants, 111 sales and service locations – and is actively advancing the future fields of automation, digitization and sustainability.


For our innovative corporate IT team in Bielefeld we are looking for a:



1st and 2nd Level Support IT - Service (m/f/d) Full Time or Part Time 




  • Ensuring the functionality of the applications used in DMG MORI‘s service unit, particularly:
    • Lotus Notes
    • DMG MORI Service Welt
    • BaaN IV / Infor LN
    • MS Dynamics CRM / Customer Voice
  • Key and end user training for the applications and processes used in DMG MORI‘s service unit, including call acceptance, technician planning and technideployment as well as the billing of services in our ERP system
  • Processing of user complaints in our HelpDesk ticket system
  • Further development of our internal knowledge database
  • Preparation of reportings based on MS Office



  • Completed apprenticeship in the educational field of informatics or similar
  • Ideally experiences with Lotus Notes, BaaN IV or MS Dynamics
  • Good understanding of customer service processes
  • Willingness to show personal initiative and a high service orientation
  • Confident demeanor and excellent communication skills
  • Good german and english skills


Our offer

  • Personal development (e-learning platform, individual training and regular performance reviews)
  • Challenging tasks combined with a high degree of responsibility in an international business
  • Flexible working hours with possibility to work from home
  • Subsidy for a sports and wellness flat rate



We look forward to your application!




Take the opportunity to apply online!

GILDEMEISTER Beteiligungen GmbH
Lilith Andreys 

+49 (0) 5205 74 3285

All news at: www.dmgmori-career.com